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People requesting certified copies of their own records wait in a 9-12 month queue.
BVR has outsourced their customer support to VitalChek, which is unable to actually provide case-specific customer support.
BVR and DOH appear to have no plan to address their backlog.
There was massive leadership turnover: between 2020 and 2023 there were seven different New York State Registrars.
BVR has always been slow to respond to genealogy requests.
As of 2020, BVR had more than 1,000 requests outstanding from 2015 and 2016.
BVR functionally stopped processing genealogy requests in 2020.
There is currently a backlog of 10,000 outstanding requests. BVR has cashed checks amounting to over $200,000 for these requests and provided no records or services in exchange.
Albany's CBS Affiliate has provided some coverage about this issue (below).
Roy Crego has been meticulously crowd-sourcing the extensive BVR wait times for Genealogy Records.
BVR has refused to honor their agreement to transfer microfiche indexes to various libraries and archives.
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